1. Scope of This Policy

This Privacy Policy explains how The Outpost collects, uses, discloses, retains, and protects information when you visit our website, contact us, sign up for updates, place an order, or otherwise interact with us. It applies to information collected online and to information collected in connection with website orders and customer service.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order value, shipping method, order status, and customer-service history.
• Payment-related information. Payments may be handled by a third-party payment processor. We generally receive transaction confirmation and limited payment details rather than complete card information.
• Communications, including messages, product questions, reviews, feedback, and privacy requests.
• Marketing preferences, including newsletter enrollment and unsubscribe choices.
• Device and website-use information, such as IP address, browser type, device type, pages viewed, referring pages, approximate location derived from IP address, and interactions with the website.
• Fraud-prevention and security information needed to protect customers, transactions, and the website.

3. How We Collect Information

We collect information directly from you when you submit a form, place an order, contact us, or sign up for updates. We may also collect information automatically through cookies, logs, and similar technology, and receive information from service providers that help us process payments, fulfill orders, deliver messages, prevent fraud, analyze website performance, or provide other business services.

4. How We Use Information

We may use information to:

• Process and fulfill orders, payments, shipments, pickups, returns-related claims, and customer-service requests.
• Respond to questions and communicate about transactions or store operations.
• Maintain and improve the website, product selection, customer experience, and business operations.
• Send marketing communications when permitted and manage unsubscribe requests.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Maintain records, enforce policies, resolve disputes, and comply with legal obligations.
• Perform analytics and understand how visitors use the website.

5. How We May Disclose Information

We may disclose information to service providers that perform work for us, including payment processing, ecommerce hosting, website hosting, email delivery, analytics, fraud prevention, customer support, shipping, and professional services. These providers may use information only as allowed by their agreements and applicable law.

We may also disclose information when required by law, to respond to lawful requests, to protect rights or safety, to investigate fraud or security incidents, or in connection with a sale, merger, financing, reorganization, or transfer of all or part of the business.

6. Sale of Personal Information and Targeted Advertising

The Outpost does not sell personal information for money. We do not currently use personal information for cross-context targeted advertising. If our practices change, we will update this Policy and provide any notice or opt-out method required by applicable law.

7. Cookies and Similar Technology

Cookies and similar technology may be used to keep the website functioning, remember preferences, understand website traffic, improve performance, and support security. Your browser may allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

Where required, additional cookie choices may be presented through a website control or consent banner.

8. Marketing Communications

You may opt out of promotional emails by using the unsubscribe method included in the message or by following the instructions on our Your Privacy Choices page. We may still send non-promotional messages related to orders, customer service, security, or legal notices.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with law. Retention periods vary based on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the request.

12. Your Privacy Choices and Requests

Depending on where you live and whether a particular privacy law applies to The Outpost, you may have rights concerning access, correction, deletion, portability, or certain uses or disclosures of personal information. You may also opt out of promotional email at any time.

To submit a request, visit Your Privacy Choices. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right available under applicable law.

13. Third-Party Websites and Services

The website may link to or rely on third-party services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy as our website, services, vendors, or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may be communicated through the website or another appropriate method.

15. Contact Us

Questions about privacy may be sent through our Contact Us page, emailed to outpoststaug@gmail.com, or mailed to The Outpost, 162 St. George Street, Suite 20, St. Augustine, Florida 32084.